Service
At Deployus, we offer an array of professional IT managed services including a 24-hour service desk, a maintenance program and a monitoring program that works to ensure continual peak network performance.
IT Managed Services & Technical Service Desk Support
The Deployus Service Desk is staffed by a team of highly trained support engineers who are ready to provide technical support services. Providing IT managed services and service desk support for our clients is a fundamental part of what we do and one of our most important offerings.
Operating as a unified IT support team ensures we are in the perfect position to identify consistent issues that may have a common root cause. This allows our Brisbane based service desk support specialists to respond proactively by providing quality technical support and advice no matter where you are, often leading to superior long term solutions. While our Brisbane service desk is manned during extended business hours Monday to Friday, our after-hours remote support team are always available for emergencies and critical systems outages.
At Deployus, we have mature technical support processes in place which include formal escalation arrangements and priority 1 incident reporting, with our service desk support engineers following strict protocols when resolving clients’ IT network issues. This ensures that your issue is rectified in the most timely and efficient manner possible, reducing operating costs whilst allowing your team to maintain high levels of productivity. Our service desk support experts are here to help you in any emergency situation.
Our Brisbane service desk team pride themselves on their high levels of remote support expertise. If that’s important to you, deploy our technical support team for your business today. Read the Service Catalogue for the full scope of our offering.
Currently, the Deployus Service Desk is manned from 6 am to 7 pm Monday – Friday. Contact us online or call 1800 DEPLOY (1800 337 569) today to find out how our Brisbane service desk support team can help with IT managed services.
We first engaged Deployus in 2016 for a hardware installation and found them to be professional and responsive. Since then we have expanded the relationship to include a tenancy in their hosted exchange environment. The exchange migration process was effortless as we experienced almost no issues and no loss of production time. Along with the excellent service desk support team who handle any day to day issues, Deployus understands the special needs of a not-for-profit organisation and we would recommend them to anyone.
– Craig Philp, Givit.org.au
We Understand that Business Continuity is Critical in Times of Crisis or Disaster
When things go wrong, we step in, find the cause and create a solution that makes everything work the way you expect it to.
We Understand that Business Continuity is Critical in Times of Crisis or Disaster
When things go wrong, we step in, find the cause and create a solution that makes everything work the way you expect it to.
Contact Us
Have questions about our IT managed services, or would like to work with us? Get in touch today.
Our goal is always to provide IT solutions that match your current needs and take into account what’s around the corner. Contact us online or call 1800 DEPLOY (1800 337 569) and start improving your business today.