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IT Service Desk Brisbane

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IT Service Desk Brisbane: Your Point Contact For Support

A service desk is a bridge between your company and its IT. It’s where you can get help with any issues that arise. But what happens when this essential part of your business has problems of its own?

The trouble for most companies is that their service desks are clunky, inadequate, and slow to respond to incidents. This means employees waste time waiting on hold or sending emails back and forth just so they can resolve a simple issue like resetting their password or changing an email address.

This is where Deployus can help; it’s what we do best. Our team will work closely with you to ensure your business gets the best possible experience from our services.

Deployus is a managed service provider (MSP) that has over 20 years of experience delivering professional IT support services, including service desks. We work with small businesses, medium enterprises and large organisations across Australia, Asia and the United Kingdom.

Although our office is based at Bowen Hills near Brisbane’s CBD, we are often spread across the city assisting our clients with the IT infrastructure onsite.

You don’t want to worry about technology issues slowing down productivity at work – let us handle them for you! We can respond to and resolve incidents as well as fulfil service requests as you need. Our overall goal is to provide high-quality service to clients in a timely manner.

Brisbane City skyline

What Is A Service Desk?

With so many confusing terms and unfamiliar systems, IT can quickly become quite complicated for businesses. IT departments are very time-consuming to run for medium to large companies, so many choose IT service desk support to manage IT issues instead.

So what is a service desk? Although often used interchangeably, service desks evolved from help desks by placing a stronger focus on delivering customer service. Rather than taking a break-fix approach, a service desk aims to provide deeper knowledge and guidance on using technology systems for a better long-term outlook.

Service desks encompass a range of activities including:

  • Service request management
  • Incident management
  • Knowledge management
  • Offering self-service guidance to customers wanting to resolve incidents quickly and independently
  • Reporting on performance metrics
  • Change management

Deployus can confidently help you with a range of IT Support services. For a full look at all we offer, check out our service catalogue.

Customise Your Service Desk Support

We work with businesses of all sizes and offer customisable service desk support based on your demands. Whether you need onsite support with a troublesome server or a phone call to talk you through installing an application, our team can help.

We can provide ad hoc or recurring support at an hourly cost, or we may build a bespoke support plan to fit your company’s needs and budget.

Customer Success Story

"We decided to outsource our IT Support in 2015. This was the best approach for our business, and we have not looked back. Deployus made the transition easy for us and continues to assist us with our daily support needs. They have managed our transition from on-premises server infrastructure to a cloud-based solution, giving us flexibility and efficiencies that we could not enjoy otherwise."
Man and woman walking through a technology services room pointing at control panels
Jess Taylor
IT Cloudhealth Manager

Partner With Deployus For IT Service Desk Brisbane Support You Can Trust

Every business is different, and each presents its own set of challenges. With our service desk support behind you, you will never have to stress about IT slowing you down again!

With our quick response times, affordable rates, and expertise in all things tech, we will be able to provide the best possible solution for whatever issues arise without disrupting your workflow too much along the way. If something does happen out of nowhere though (and it always does), just give us a call – we’ll take care of everything else from there! Click here now to learn more about our services or contact us on 1800 33 75 69 today!

We Understand that Business Continuity is Critical in Times of Crisis or Disaster

When things go wrong, we step in, find the cause and create a solution that makes everything work the way you expect it to.