What Is The Difference Between Managed Services and Outsourcing?

Trying to get your head around IT for your business? It can be a confusing topic, even for those with years of experience, because the industry is always changing and adapting to new technology.

When it comes to managing IT issues, there are two main support models: managed services and outsourcing. Although the terms outsourced and managed are used interchangeably, there are a few key differences. In this blog, we’ll discuss what sets each option apart and help you identify the right option for your business.

Most qualified IT providers will offer a range of services and let you tailor them to your needs. Their purpose is to align with your business goals and objectives to ensure the most success.

Managed Services vs Outsourcing?

So, what is the difference between managed services and outsourcing? It typically depends on the type of engagement and length of time. Find out more below:

Managed Services

Managed IT Services takes a holistic approach to the needs of a business. It’s an ongoing contract with a dedicated team of IT professionals that operate your IT department on your behalf. They provide ongoing support and maintenance to relieve the pressure of managing day-to-day IT needs.

Having a large team of skilled IT professionals provides access to a diverse array of services. This means they can ensure software and hardware are up to date, troubleshoot any issues, set up new products and train staff on using applications. This arrangement is set up as an ongoing service for a fixed monthly fee and promotes long term success.

Managed Services — Example

An E-commerce business with 100 staff is looking to offload the day-to-day IT tasks so that they can focus on running the business. Enlisting the help of a managed services provider, they can ensure an expert team is looking after their IT, minimising downtime and providing ongoing maintenance support that would be far more expensive and less comprehensive with an in-house team.

Outsourcing

In contrast, outsourcing is used as a way to access support for executing company projects or managing specialised areas within the IT department. This allows the IT manager to place greater focus on the day to day running and divert unique issues to an external IT professional as they arise. It also allows for overflow in case of an emergency or coverage if the IT manager is away.  

Outsourcing — Example

A law firm has an in-house IT manager that ensures daily operations and tasks are taken care of. An emergency situation arises and the company loses access to it’s systems, so an IT support team is contracted to assist in the data recovery process. Their expertise and capacity allow the recovery process to be accelerated and systems are back online much sooner.

Explore IT Solutions With Deployus

Are daily IT issues impacting the productivity of your team? Perhaps you have an IT project that could benefit from additional knowledge and expertise? Regardless of the scope, Deployus can help create a tailored IT solution that works with your goals and objectives.

Established in 1998, Deployus has been supporting businesses across Australia, Asia and the United Kingdom with their IT management. The friendly and experienced team are passionate about all things tech and it shows in the reliable and efficient service they provide.

Deployus offers a full range of IT services and solutions including preventative maintenance, infrastructure virtualisation, cyber security, offsite backup and disaster recovery.

Contact us to learn more or schedule a free consultation.