Fee-for-Service Rates
Remote / telephone support
Tier-1 Discounted Rate*
$
105ex
per hour
-
Level 1 & Level 2 General IT support for workstations & notebooks
-
Level 1 & Level 2 General IT support for basic server/cloud work, basic switching & routing
Popular
On-site
assistance
Tier-1 Discounted Rate*
$
105ex
per hour +$52.50ex call-out fee
-
Level 1 & Level 2 General IT support for workstations & notebooks
-
Level 1 & Level 2 General IT support for basic server/cloud work, basic switching & routing
Popular
Advanced
technologies
Tier-1 Discounted Rate*
$
155ex
per hour + $77.50ex call-out fee
-
Level 3 & Level 4 Advanced IT support for Advanced Server Hardware & Software
-
Cloud Applications, Advanced Routing, Switching and Firewalls, Virtualisation, Citrix XenApp
Popular
*Tier-1 discounted rates are available for all clients who sign up for a regular Service Visit Regime. Tier-2 undiscounted rates start from $155ex and apply to all clients that prefer to be support on an Ad Hoc basis only.
All time is charged in ½ hour intervals to the nearest ½ hour; for sites outside of Brisbane, call-outs are charged in ½ hour intervals
Fixed Fee Services
tier one
$
100ex
Per Seat / Per Month
-
Service Level Agreement
-
7 Day Support
-
Account Management
-
Online Ticket Management & Reporting
-
Subscription Management
-
3rd Party Vendor Management
-
Incident Reports for Major Outages
-
Operating System Patching
-
Antivirus Alerting
-
System Monitoring
-
Backup Monitoring
-
Post Patch Testing
-
Backup Test Restores
-
Error Log Checking
-
Capacity Checking
-
SQL Server Maintenance
-
UPS Maintenance
-
Disaster Recovery Test Restores
-
Virtual Host Maintenance
-
Network Device Patching
-
Security Device Patching
-
Antivirus & Antispam Upgrades
-
Network Penetration Testing
-
Advanced Monitoring
-
Onsite Support during Business Hours
-
Service Desk during Business Hours
-
User Account Setup & Management
-
Desktop Hardware & Support
-
Printer Support
-
Desktop Setup & Reformats
-
Backup Jobs Management
-
Antivirus Support
-
Server Hardware & Software Support
-
Network Device Support
-
Security Device Support
Popular
tier two
$
150ex
Per Seat / Per Month
-
Service Level Agreement
-
7 Day Support
-
Account Management
-
Online Ticket Management & Reporting
-
Subscription Management
-
3rd Party Vendor Management
-
Incident Reports for Major Outages
-
Operating System Patching
-
Antivirus Alerting
-
System Monitoring
-
Backup Monitoring
-
Post Patch Testing
-
Backup Test Restores
-
Error Log Checking
-
Capacity Checking
-
SQL Server Maintenance
-
UPS Maintenance
-
Disaster Recovery Test Restores
-
Virtual Host Maintenance
-
Network Device Patching
-
Security Device Patching
-
Antivirus & Antispam Upgrades
-
Network Penetration Testing
-
Advanced Monitoring
-
Onsite Support during Business Hours
-
Service Desk during Business Hours
-
User Account Setup & Management
-
Desktop Hardware & Support
-
Printer Support
-
Desktop Setup & Reformats
-
Backup Jobs Management
-
Antivirus Support
-
Server Hardware & Software Support
-
Network Device Support
-
Security Device Support
tier three
$
200ex
Per Seat / Per Month
-
Service Level Agreement
-
7 Day Support
-
Account Management
-
Online Ticket Management & Reporting
-
Subscription Management
-
3rd Party Vendor Management
-
Incident Reports for Major Outages
-
Operating System Patching
-
Antivirus Alerting
-
System Monitoring
-
Backup Monitoring
-
Post Patch Testing
-
Backup Test Restores
-
Error Log Checking
-
Capacity Checking
-
SQL Server Maintenance
-
UPS Maintenance
-
Disaster Recovery Test Restores
-
Virtual Host Maintenance
-
Network Device Patching
-
Security Device Patching
-
Antivirus & Antispam Upgrades
-
Network Penetration Testing
-
Advanced Monitoring
-
Onsite Support during Business Hours
-
Service Desk during Business Hours
-
User Account Setup & Management
-
Desktop Hardware & Support
-
Printer Support
-
Desktop Setup & Reformats
-
Backup Jobs Management
-
Antivirus Support
-
Server Hardware & Software Support
-
Network Device Support
-
Security Device Support
Popular
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Microsoft Office 365
Microsoft Sharepoint Online
Microsoft Intune
Microsoft Teams
Microsoft Dynamics 365
Cloud Backups (Backup as a Service)
Next Generation Firewalls
UTMS
Microsoft Azure
AWS
GSuite by Google Cloud
Routing and Switching
Desktop as a Service
IoT
Connectivity
